Terms and conditions (Sales)

toragon

Business information

TORAGON HE Joint Stock Company

140 Ly Chinh Thang Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam.

Terms and conditions (Sales)

1. Product warranty and return policy
  • Customer are strongly encouraged to inspect the condition of the packaging box and the product immediately upon delivery.
  • Toragon regrets that we do not cover any and all manufacturer defects.
  • If the product is not in the correct model or quantity as ordered, customer has the option to exchange it, return it, or notify us so that we can work out a satisfactory resolution on the matter.
  • For exchange or returns, please send the product including all packaging materials to:
  • TORAGON HE Joint Stock Company.
  • Customer Service Department
  • Address: 140 Ly Chinh Thang, Vo Thi Sau Ward, District 3, Ho Chi Minh City.
  • Phone: 028 6650 5565
2. Obligations of the seller and the buyer:

Seller's obligations:

  • Guides the Buyer on all information relevant to the product as needed by the Buyer.
  • Answers queries and resolves issues on the product's functions and features.
  • Provides sales invoice to the Buyer.
  • Delivers the product to the Buyer in a timely manner after full payment was made to the Seller.

Buyer's obligations:

  • Pays the full order amount as prescribed in the sale invoice.
  • Supports and provides sufficient information to the Seller in relation to the transactions when the Seller requests.
  • Complies with regulations and procedures related to the services prescribed by the Seller.
3. Shipping and delivery policy:
  • Customers can self-collect the purchased products at Toragon store or use the door-to-door delivery service provided by Toragon with additional shipping charges.
  • Estimated delivery times:
    • For delivery within Ho Chi Minh City - 1 to 3 working days
    • For Vietnam delivery outside of Ho Chi Minh City - 3 to 10 working days based on Grab, Viettel Post, GHTK, etc. Customer may choose the preferred shipping method.
    • For delivery outside of Vietnam - please approach any of Toragon staff for assistance.
4. Payment policy:
  • Customer may choose any of the following payment methods:
    • Payment directly at Toragon store
      • Cash or by Debit Card payment are accepted in accordance with applicable local laws.
    • Payment via bank transfer. Please transfer to the account number as follow:
      • TORAGON HE Joint Stock Company
      • Bank account no.:    44373140001
      • Bank name:        Sai Gon Joint Stock Commercial Bank (SCB) - Saigon branch.
      • Payment details. Please provide the following details in the transaction: Full name [space] Phone number [space] Order code (Example: Nguyen Van A 0123456789 12345)
    • Pay on Toragon's website
      • Payment via STRIPE is accepted
  • For further assistance, please contact Toragon at: 028 6650 5565.
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